Posh Design Outfit Sdn Bhd
(Company No.: 1633351-M)
Last updated: 1/1/2025
At Posh Design Outfit Sdn Bhd, we strive to ensure your orders are delivered securely and on time. This Shipping & Fulfilment Policy sets out how we process, ship, and deliver your purchases.
1. Order Processing
- Orders are processed within 3–7 working days (Monday to Friday, excluding weekends and public holidays).
- Orders placed after will be processed on the next working day.
- During peak sales or promotional events, processing times may take slightly longer.
2. Shipping Methods & Delivery Times
We partner with reliable courier services such as J&T Express, Pos Laju, and Ninja Van. Estimated delivery times are:
- West Malaysia (Peninsular): 3–10 working days
- East Malaysia (Sabah & Sarawak): 6–14 working days
Note: Delivery timelines are estimates and may vary due to courier delays, customs clearance, weather, or other unforeseen circumstances.
3. Shipping Fees
- Shipping fees are calculated at checkout based on weight, destination, and courier charges.
- From time to time, free shipping promotions may be offered for orders exceeding a specified purchase amount.
4. Order Tracking
- Once shipped, you will receive an email/WhatsApp containing your tracking number.
- Orders can be tracked on the courier’s website or app.
5. Delivery Policy
- Orders will be delivered to the shipping address provided at checkout. Please ensure details are accurate.
- A signature or acknowledgment may be required upon delivery.
- If no one is available at the address, the courier may attempt redelivery or request collection from the nearest branch.
6. Failed or Delayed Delivery
- We are not responsible for delays caused by courier services, incorrect addresses, or circumstances beyond our control.
- If a parcel is returned to us due to incorrect or incomplete address, redelivery costs will be borne by the customer.
7. Damaged or Lost Parcels
- All items are checked and packed carefully before shipping.
- If you receive a damaged item, notify us within 48 hours with photos of the item and packaging.
- For lost parcels, we will liaise with the courier. Replacement or refund eligibility will be based on courier investigation results.
8. International Shipping (if applicable)
- Customers are responsible for all customs duties, taxes, or import fees imposed by the destination country.
- We are not liable for delays or confiscations due to customs clearance.
9. Contact Information
For questions regarding shipping and fulfilment, please contact:
Posh Design Outfit Sdn Bhd
(Company No.: 1633351-M)
Block A-05-1, Greenview Residence,
Persiaran Sg Long 2, Bdr Sg Long,
43000 Kajang, Selangor, Malaysia.
Email: poshdesignoutfit@gmail.com
Phone/WhatsApp: +6017-5293 607