Posh Design Outfit Sdn Bhd
(Company No.: 1633351-M)
Last updated: 1/11/2025
At Posh Design Outfit Sdn Bhd, we value your satisfaction. If you are not fully satisfied with your purchase, we are here to help. Please read the policy below carefully to understand our process for refunds and returns.
1. Eligibility for Returns
- Items must be returned within 7 days from the date you receive your order.
- To be eligible for a return, the item must be:
- Unused, unworn, unwashed, and in the same condition that you received it.
- In its original packaging with all tags and labels attached.
- Certain items are non-returnable for hygiene and safety reasons, including:
- Innerwear, lingerie, and swimwear.
- Earrings and other personal accessories.
- Sale or clearance items marked as “Final Sale.”
2. Return Process
- Contact our customer service team at [ poshdesignoutfit@gmail.com ] within 7 days of receiving your order to request a return.
- Provide your order number, product details, and reason for return.
- Once approved, ship the item back to:
Posh Design Outfit Sdn Bhd
Block A-05-1, Greenview Residence, Persiaran Sg Long 2, Bdr Sg Long, 43000 Kajang
- Customers are responsible for the shipping costs of returning the item.
- We recommend using a trackable courier service (e.g., J&T Express, Pos Laju).
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–14 working days.
- Refunds will be made via the original method of payment (e.g., bank transfer, credit/debit card, or e-wallet).
- Shipping fees paid at the time of purchase are non-refundable.
4. Exchanges
- We only replace items if they are defective, damaged, or incorrectly sent.
- For exchanges, please contact us at [ poshdesignoutfit@gmail.com ] with your order number and supporting photos.
5. Damaged or Defective Items
If you receive a damaged, defective, or wrong item:
- Notify us within 48 hours of receiving the product.
- Provide clear photos of the product and packaging.
- We will arrange for a replacement or a full refund, including return shipping costs.
6. Contact Us
For questions or assistance regarding refunds and returns, please contact:
Posh Design Outfit Sdn Bhd
(Company No.: 1633351-M)
Block A-05-1, Greenview Residence, Persiaran Sg Long 2, Bdr Sg Long, 43000 Kajang
Email: poshdesignoutfit@gmail.com
Phone/WhatsApp: +6017-5293 607